Delivery Information
Delivery Information
- Products in stock at our Brisbane workshop will usually be shipped within one business day, from receipt of cleared payment
- Where a product needs to be received from stock located at the Melbourne warehouse, your order will take an additional 2-3 business days before dispatch
- If the product is not in stock at either our Brisbane workshop or the Melbourne warehouse, it will need to be freighted in from the factory. This can take up to 2-3 weeks
- Where the product needs to be ordered in from the factory, you will be advised of the expected delivery date, and given the opportunity to cancel your order with a full refund
- All products are quality checked and calibrated in our workshop before dispatch - no exceptions. Therefore, pickups and drop shipping from the warehouse is not available
- Our shipping method varies depending on your orders packaging size and weight. Contact us first before placing an order if you have special delivery requirements as these may attract additional shipping fees
- We typically use Australia Post for smaller items, and express road courier for larger items, at our discretion. Unfortunately, we cannot use customer carriers unless there are special circumstances
- Once your order is dispatched, we will advise you via email of the tracking details of your order the same day as dispatch, including an updated PAID Tax Invoice that includes product serial numbers
- Please, we are here to help you purchase a quality and reliable piece of equipment to complete the task at hand. Contact us first before making a purchase if you have any queries
